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>California Marketplace<
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ShoreTel Featured in Silicon Valley 150
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Posted by
ShoreTel on Monday, April 20, 2009
Authored by: John W. Combs, CEO
For decades, Silicon Valley has been the nation’s hotbed of
innovation, advanced engineering, and ground-breaking
entrepreneurship. In recent years, Silicon Valley startups have
become household names throughout the world, and Silicon Valley
geeks have become media legends.
Therefore, it’s no small measure of ShoreTel’s success that we
are now part of the Silicon Valley 150, a special report filed by
the San Jose Mercury that ranks public companies headquartered in
Santa Clara, Santa Cruz, southern San Mateo and southern Alameda
counties on the basis of worldwide revenues.
The report compiles information from Bloomberg Financial SEC
filings, and based upon our 2008 performance, our positive sales
rallied against the economic recession to vault ShoreTel into the
top 150. Placement in the top SV 150 reaffirms my belief that
delivering excellent products and outstanding customer service nets
positive results.
Our competitors are hard pressed to surpass ShoreTel’s proven
world-class customer satisfaction levels and ease of use, and
consistently fall short of ShoreTel’s initial and total cost of
ownership. ShoreTel’s success in turning satisfied customers into
raving fans underscores the concept that big names simply mean
bigger prices, greater complexity, and a weaker focus on quality.
ShoreTel Named "Best Overall VOIP Provider" for Fifth Year in a
Row
Nemertes Research Says ShoreTel Earned Top Overall VOIP Rating
Based on Customer Experience
SUNNYVALE, CA, July 22, 2008 - ShoreTel, Inc., (NASDAQ: SHOR), a
leading provider of Pure IP Unified Communications (UC) solutions,
today announced that for the fifth year in a row ShoreTel has been
named the Best Overall VOIP Provider in the Nemertes PilotHouse
Awards for Unified Communications & Collaboration. The awards rated
24 VOIP vendors based entirely on the views and experiences of 426
customers.
ShoreTel won the Best Overall VOIP Provider award based on
earning the highest average rating (4.22 out of 5) across all
categories. ShoreTel was tops in:
 | Technology - covering underlying software, platforms,
intelligence and standards compliance |
| Product Features - focusing on handset and switch
capabilities. Customers like the architecture, built-in
redundancy and ability to scale by stacking additional switches
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| Customer Service - focusing on response time, account
service, RFP process, and warranty issues. Customers like that
ShoreTel listens well to suggestions for upgrades and
improvements |
| Value - focusing on "bang for the buck" - customers feel
they received value for their expenditure. Customers like that
the capital, implementation and operational costs are lower than
competitors and that ShoreTel includes its Personal Call Manager
desktop client with every license |
| Solution Experience - focusing on the ability to understand
business requirements and craft solutions that meet customer
needs |
| Ease of Installation and Troubleshooting |
| UC Vision - indicating the best plan and outlook for moving
customers from VOIP to a full UC deployment |
| ShoreTel was also one of the top three rated vendors for
integration capabilities, which tracks how well products
integrate with third-party products and applications |
"We're extremely pleased that Nemertes has provided an
independent opportunity for our customers to express satisfaction
with their ShoreTel UC systems," said Steve Timmerman, vice
president of marketing, ShoreTel. "We understand the business and
communications challenges our customers face, and we will continue
to create the systems that meet their most exacting demands for high
reliability, ease of deployment and use, and features that provide
them with a competitive edge. We are especially proud that we have
earned the top spot in Nemertes' evaluation for the fifth straight
year."
The Nemertes report offered the following insights into ShoreTel
and its customers.
Assessing Real Customer Experiences
"One key message from these findings is that biggest does not
equate to best. Although Cisco, Avaya and Nortel have the largest
market share, when evaluated across all industries and all sizes of
companies, they do not score in the top three providers. This
indicates market share among all sizes of companies may be more a
function of marketing efforts rather than true customer experience.
(It is important to note the top scores change when we segment the
findings by industry and by segment size. …)"
A True Plug-and-Play Implementation
"ShoreTel's ease of installation has been a hallmark of its
customer satisfaction. In fact, one of ShoreTel's highest scores
(4.56) is for ease of installation and troubleshooting. Year after
year, ShoreTel customers praise the product line, describing it as
"true plug-and-play" implementation. Many initially had no intention
to use ShoreTel, but VARs were able to do quick sales demonstrations
in which they established a VOIP system in a matter of a few
hours-and that impressed the prospective customers enough to buy the
system. 'ShoreTel has very user-friendly, durable products,' says
the telecom manager for a distribution company with 400 endpoints."
A Company That Listens
"ShoreTel customers of all sizes say the vendor is responsive to
concerns or problems, and that it listens well to suggestions for
upgrades and improvements. 'With ShoreTel, you don't get the
run-around. They do what they say, when they say they will,' says
the IT director for a non-profit agency with 200 endpoints."
System Value
"ShoreTel's customers also feel they get good value with
ShoreTel's product line. The capital, implementation and operational
costs are lower than most competitors."
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