Appendix A Event Codes
A
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24
ShoreTel, Inc.
801
Information
<Service name> service
stopping.
The Trigger Server has
stopped.
No action.
805
Error
The notification server has lost
connectivity with a notification
client. This may indicate a
network outage or unexpected
client behavior. Client: <name
of affected service> Status:
<error code>.
Usually indicates that one of
the ShoreWare services
crashed without properly
closing its connection.
No action, when related to a service
failure.
In other instances, check for network
outages.
806
Error
The notification server has lost
connectivity with the master
notification server. This may
indicate a network outage or
unexpected behavior from the
master notification server.
The connection between a
Distributed Voice Mail
Server and the HQ Server
has failed.
No action, when related to a network
outage or other administrative action.
In the problem persists, collect log files
from affected servers and contact
ShoreTel Customer Support.
807
Error
The ShoreWare notification
service on this server has
received keep-alive message
from an invalid client. The
master notification may have
already lost connection from
this client. The client will
reinitialize the connection back
to master server
(ShoreWare HQ server)
This event is sent to indicate
flaky connection between
ShoreWare notification
services running on
ShoreWare Remote Servers
and ShoreWare HQ server
If this event is seen consistently,
administrator has to make sure network
connection between HQ server and
remote server is up and running. If the
problem still persists, please contact
ShoreTel Support
