Maintenance Guide
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ShoreTel Architecture
Overview
The ShoreTel system is a highly distributed, highly reliable voice communication
system. A complete ShoreTel system is composed of four fundamental components:
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ShoreWare servers
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ShoreGear voice switches
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IP endpoints such as IP phones
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Client applications
The system may also include:
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ShoreTel Converged Conference Solution
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ShoreTel Contact Center Solution
The ShoreTel system?s components interact with each other in a distributed
environment. The heart of the architecture is the Telephony Management Service
(TMS), which provides overall control for the entire ShoreTel system.
The administrative client, ShoreWare Director, is used to configure and manage the
whole system.
Figure 2-1 shows the various components of a ShoreTel system and how they interact
with the public switched telephone network (PSTN) and IP-based networks.
